Hazel Court Household Waste Recycling Centre (HWRC) Data - June 2026

This dataset contains resident feedback on the introduction of a booking system at Hazel Court Household Waste Recycling Centre (__HWRC__), collected as part of a 12 month trial by City of York Council. It brings together customer comments and feedback to provide insight into: __•__ User satisfaction with the booking process and onsite experience __•__ Waiting times and site efficiency __•__ Accessibility of the booking system and site __•__ Resident demographics __•__ Detailed user feedback on usability, barriers and suggested improvements The data supports transparency around how the service is performing and how resident feedback is shaping ongoing improvements. The dataset includes fields such as: __•__ Booking and appointment satisfaction __•__ Booking method and success in securing preferred slots __•__ Reported wait times compared to pre booking system __•__ Accessibility ratings (booking process and site) __•__ Demographic information (age, gender, ethnicity, disability, etc.) __•__ Open ended feedback comments on user experience and barriers __Timescales__ __•__ Primary survey period: May – early June 2026 __•__ Responses included up to 3 June 2026 __•__ Dataset forms part of a 12 month trial monitoring period for the Hazel Court booking system The data represents early-stage (first three months) feedback and should be interpreted alongside future releases covering longer-term trends such as usage levels and waste volumes. For further information visit the [__HWRC page at CYC's website__](https://www.york.gov.uk/hazelcourtHWRC)