% of external calls answered within 20 seconds - CYC

Name: % of external calls answered within 20 seconds - CYC
Creator: City of York Council
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

York Open Data OGL-UK-3.0 ? couldn't verify — publisher blocked our check City of York Council · updated 2021-08-19

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% of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of the total external calls as recorded by the telephone service manager of the council (Pinacl) in their "Customer First" report. *This indicator has been discontinued.

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