FOI-03242

Thank you for your request for information about the following: ##Request ‘The operational policy applied when a PPC auto-renewal is prevented by an address change’ The NHS Business Services Authority (NHSBSA) received your request on 8 September 2025. We have handled your request under the Freedom of Information Act 2000 (FOIA). ##Our response I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA. ##Advice and assistance There is no policy that restricts a Pre Payment Certificate (PPC) renewal based on address changes. If a customer pays by Direct Debit, we will normally automatically renew the PPC when it expires. PPC’s will not automatically renew if: you are 60 or will turn 60 within 9 months of the PPC expiry date the Direct Debit was set up by phone and paid by a third party your PPC is not fully paid for the Direct Debit has been cancelled