FOI-02778

##Request Please could you help with answering the following questions. • Can you describe what Contact Centre licenses you currently hold and the quantity of each? • What are the annual costs of those licenses including support? • What is the renewal date for those licenses? ##Response I can confirm that the NHSBSA holds the information you have requested. Contact Centre Licences Capita AWS contract, providing Contact Centre Platform Services Can you describe what Contact Centre licenses you currently hold and the quantity of each? Our current contract is with Capita Business Services and the solution they provide to deliver these services is AWS Connect; this solution is made up of various sub applications which are not charged using a licence model but a utilisation cost model. What are the annual costs of those licenses including support? Again, we do not pay licence charges for this contract and support is included in the unit cost rate per application. However, the annual value of the contract per annum is £1,109,514. What is the renewal date for those licenses? The initial period of the contract ends on the 18th of April 2027, and this includes two 12-month options to extend. Workforce Manager Can you describe what Contact Centre licenses you currently hold and the quantity of each? Workforce Manager - Workforce Manager and operations Manager with Front and Back Office functionality. This is a workflow system which provides a more efficient service by automating prioritisation, allocation and re-balancing of workloads. We currently have a total of 3,900 licences. What are the annual costs of those licenses including support? £760,000.00 What is the renewal date for those licenses? 30th of July 2026 Publishing this response Please note that this information will be published on our Freedom of Information disclosure log at: https://opendata.nhsbsa.net/dataset/foi-02778 Your personal details will be removed from the published response. Data Queries Please contact [email protected] ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data. Reusing the data and copyright If you plan on producing a press or broadcast story based upon the data, please contact [email protected]. This is important to ensure that the figures are not misunderstood or misrepresented. The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2025”. Failure to do so is a breach of the terms of the licence. Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.