% of ST1 complaints responded to within 5 days

Name: % of ST1 complaints responded to within 5 days
Creator: City of York Council
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

data.gov.uk (National Data Library) OGL-UK-3.0 ? couldn't verify — publisher blocked our check City of York Council · updated 2021-08-19

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% of ST1 complaints responded to within 5 days A complaint is 'any expression of dissatisfaction, however made, from a member of the public about the level or nature of a council service, policy or the way in which the council's staff carry out their duties'. Complaints provide valuable information that can be used to improve customer satisfaction. Responding to complaints within 5 days may enable a customer’s dissatisfaction to be addressed and may also prevent the same problems that led to the complaint from happening again.

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Resource	Format	Verified	Size
Performance Indicator : COMP01	CSV	? couldn't verify — publisher blocked our check	12 KB

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