Customer Relationship Management System

Customer Relationship Management System contains details of individuals and organisations that have made contact with the regulator since 2006. This will include personal details and will include details of individuals overseas although this will be a very small minority of individuals. The information enables the regulator to keep records of its customers and also the ability to link contact information to identify emerging risks. Contains personal data:- Name, contact details, employer, role, complaints, whistleblowing, enquiry. Links to document management system.