National Rail Passenger Survey

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys. Passengers' overall satisfaction, overall satisfaction with the train and station, and satisfaction with 33 specific aspects of service can, therefore, be compared over time. For more information please see the explanatory notes and licensing information below.