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Passenger experience

data.gov.uk (National Data Library) OGL-UK-3.0 ↪ webpage — more clicking needed Office of Rail and Road · updated 2026-07-09
Open at publisher ↗
Complaints rail passengers make about their train journey Source agency: Office of rail and road Designation: National Statistics Language: English Alternative title: Rail complaints

Files & links (16)

ResourceFormatVerifiedSize
Table 4143 - Complaints by contact method and operatorODS↪ webpage — more clicking needed
Table 4110 - Complaints per 100,000 journeysODSunchecked
Table 4113 - Complaints per 100,000 journeys by operatorODSunchecked
Table 4180 - National Rail Enquiries telephone serviceODS↪ webpage — more clicking needed
Table 4163 - Appeals closed by Transport Focus and London TravelWatch by operatorODSunchecked
Table 4160 - Appeals categories closed by Transport Focus and London TravelWatchODSunchecked
Table 4130 - Complaints categoriesODSunchecked
Table 4133 - Complaints categories by operatorODSunchecked
Table 4153 - Complaints responded to within 10 and 20 working days by operatorODSunchecked
Table 4123 - Praise per 100,000 journeys by operatorODSunchecked
Table 4170 - Passenger satisfaction with complaints handlingODSunchecked
Table 4174 - Passenger satisfaction with complaints handling by operatorODSunchecked
Table 4210 - Passenger assists and bookingsODSunchecked
Table 4213 - Passenger assists by station operatorODSunchecked
Table 4310 - Disabled persons railcards (DPRC) in circulation and issuedODSunchecked
Table 4410 - Delay compensation claimsODSunchecked

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Contains public sector information licensed under the Open Government Licence v3.0 and other licences as stated per dataset. Metadata collated by the UK Open Data Index.