TFL Complaints Reports

Publication of first Complaints Report demonstrates increasing transparency, a key Mayoral commitment. The report sets out main areas of customer complaints and steps being taken to address them. The first TfL Complaints Report for 2011/12 was published as part of the Commissioner's report to the TfL board held on 20 September. Complaints rates are stated per 100,000 journeys. Data is broken down by Santander Cycle Hire, Congestion Charge, Dial-a-Ride, Docklands Light Railway, London Buses, London Overground, London Underground, Oyster, River Services, and Tramlink. Future quarterly reports will be published as part of TfL's Operational and Financial Performance Report. More information about this data can be found in this TFL press release.