NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

Name: NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer
Creator: Cabinet Office
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

data.gov.uk (National Data Library) OGL-UK-3.0 ↪ webpage — more clicking needed Cabinet Office · updated 2014-01-07

Open at publisher ↗

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG Floor Targets Interactive Geographies: County/Unitary Authority, Government Office Region (GOR), National Geographic coverage: England Time coverage: 2008/09

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Resource	Format	Verified	Size
HubDownloadOct2010.xls	XLS	↪ webpage — more clicking needed	17 KB

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Contains public sector information licensed under the Open Government Licence v3.0 and other licences as stated per dataset. Metadata collated by the UK Open Data Index.