Customer Contact Centre Performance

Name: Customer Contact Centre Performance
Creator: Colchester Borough Council
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

data.gov.uk (National Data Library) OGL-UK-3.0 ↪ webpage — more clicking needed Colchester Borough Council · updated 2019-12-21

Open at publisher ↗

Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The term “Generic” applies to all services excluding Colchester Borough Homes, Benefits, Council Tax and Business Rates. The heading “CBH” indicates all Colchester Borough Homes calls. The figures shown are an average per quarter year and do not represent individual months. The Centre saw a large increase in contact in the first two quarters of 2017 due to changes made to the waste collection service.

Files & links (9)

Resource	Format	Verified
customer-contact-centre-performance	HTML	↪ webpage — more clicking needed
2019	CSV	unchecked
2019	CSV	unchecked
2019	XML	unchecked
2019	XML	unchecked
2017?format=JSON	JSON	unchecked
december-2018?format=JSON	JSON	unchecked
2017?format=XML	XML	unchecked
december-2018?format=XML	XML	unchecked

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Contains public sector information licensed under the Open Government Licence v3.0 and other licences as stated per dataset. Metadata collated by the UK Open Data Index.