NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

Name: NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer
Creator: Ministry of Housing, Communities and Local Government
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

data.gov.uk (National Data Library) OGL-UK-3.0 ↪ webpage — more clicking needed Ministry of Housing, Communities and Local Government · updated 2014-01-07

Open at publisher ↗

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

Files & links (1)

Resource	Format	Verified	Size
HubDownloadOct2010.xls	XLS	↪ webpage — more clicking needed	17 KB

More from Ministry of Housing, Communities and Local Government

Contains public sector information licensed under the Open Government Licence v3.0 and other licences as stated per dataset. Metadata collated by the UK Open Data Index.