Adult Social Care - Annual Complaints Reports

Barnet Council’s adult social care service, part of the Adults and Health directorate, provides statutory social care services including: individual care and support; safeguarding; information and advice; preventative services; assessments under the Mental Health Act (MHA 1983, amended 2007) and the Mental Capacity Act (MCA 2005). Social Care Direct acts as the front door for new adult social care enquiries and is operated by the council’s Customer Support Group (CSG). Comments, complaints and compliments are welcomed by the Service and are seen as a tool to help improve and develop services and practice. They provide the opportunity to learn from mistakes and to put things right for an individual when they have gone wrong. Barnet Council is required, under statutory regulations, to report annually to the relevant Council Committee on adult social care complaints.