FCA mandated and voluntary information on current account services - August 2019

Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and building societies. This information helps consumers and small businesses find the right service for them, get the most out of it, and get help if things go wrong. It will also help others such as comparison services and the media to compare current accounts. Below are tables of collected metrics on speed of service and on major incidents for each brand.