Complaints - received 2016-17

Data with regard to all complaints received by the council in the 2016/17 financial year. A complaint is any expression of dissatisfaction of our services. Individuals may consider that: They have not been treated with courtesy and fairness They are unhappy about the standard of service they have received We have failed to provide a service to which they are entitled They are unhappy about the action taken by the council Statutory and Corporate complaints regarding Adult Social Care are reported separately and included here on a separate dataset. More information about complaints and the council's complaints process can be found on our website